{
  "brand": "BetMGM Casino",
  "dateModified": "2026-06-03",
  "ladder": [
    "eligible casino state checked",
    "product lane confirmed",
    "geolocation passed",
    "deposit method selected",
    "bonus status checked",
    "withdrawal requested",
    "payment ownership checked",
    "KYC requested if needed",
    "withdrawal approved delayed rejected or more info requested",
    "settlement received",
    "support or state complaint route if unresolved"
  ],
  "evidenceToSave": [
    {
      "situation": "First withdrawal",
      "save": "Withdrawal ID, amount, method, timestamp, state."
    },
    {
      "situation": "KYC request",
      "save": "Exact wording, upload timestamp, document type, support reply."
    },
    {
      "situation": "Bonus-related withdrawal",
      "save": "Bonus terms, expiry, wagering progress, eligible games."
    },
    {
      "situation": "App issue",
      "save": "Device, OS, app version, screenshot, timestamp."
    },
    {
      "situation": "Geolocation issue",
      "save": "Location prompt, error message, state, Wi-Fi/cellular context."
    },
    {
      "situation": "Support issue",
      "save": "Chat/email transcript, case number."
    },
    {
      "situation": "RG concern",
      "save": "Limit/cool-off/self-exclusion confirmation."
    }
  ]
}