{
  "brand": "Borgata Casino",
  "route": "/reviews/borgata/",
  "dateModified": "2026-06-02",
  "processLadder": [
    "Eligible state checked: NJ or PA / current product lane",
    "Product lane confirmed: Borgata Casino app, not poker/sportsbook/property",
    "Geolocation passed",
    "Deposit method selected",
    "Bonus status checked",
    "Wagering / promo eligibility checked",
    "Withdrawal requested",
    "Payment ownership checked",
    "KYC / identity / address / payment method verification requested if needed",
    "Withdrawal approved / delayed / rejected / more info requested",
    "Settlement received",
    "Support or state complaint/regulator route if unresolved"
  ],
  "evidencePacket": [
    {
      "situation": "First withdrawal",
      "save": "withdrawal ID, amount, method, timestamp, state"
    },
    {
      "situation": "KYC request",
      "save": "exact wording, upload timestamp, document type, support reply"
    },
    {
      "situation": "Bonus-related withdrawal",
      "save": "bonus terms, expiry, wagering progress, eligible games"
    },
    {
      "situation": "App issue",
      "save": "device, OS, app version, screenshot, timestamp"
    },
    {
      "situation": "Geolocation issue",
      "save": "location prompt, error message, state, Wi-Fi/cellular context"
    },
    {
      "situation": "Support issue",
      "save": "chat/email transcript, case number"
    },
    {
      "situation": "RG concern",
      "save": "limit/cool-off/self-exclusion confirmation"
    }
  ],
  "supportEscalationTimeline": [
    {
      "stage": "Day 0",
      "whatToDo": "Save withdrawal ID and support transcript."
    },
    {
      "stage": "KYC request",
      "whatToDo": "Save exact wording and upload timestamp."
    },
    {
      "stage": "Bonus dispute",
      "whatToDo": "Save terms from claim date."
    },
    {
      "stage": "App/geolocation issue",
      "whatToDo": "Save device, app version and location evidence."
    },
    {
      "stage": "Unresolved issue",
      "whatToDo": "Route through state guide or regulator complaint path."
    }
  ],
  "warning": "Borgata Casino payout timing is not guaranteed. Method, account review, KYC, bonus status and state/product flow can affect outcomes."
}