{
  "brand": "Borgata Casino",
  "route": "/reviews/borgata/",
  "dateModified": "2026-06-02",
  "feedbackPolicy": "Public feedback is treated as a signal, not proof of every account outcome.",
  "signals": [
    {
      "signalType": "Positive feedback",
      "summary": "Users may praise Borgata brand familiarity, NJ/PA app availability, game mix, MGM ecosystem, live dealer or promotions."
    },
    {
      "signalType": "Negative feedback",
      "summary": "Public feedback can include app glitches, support friction, geolocation issues, withdrawal delays, KYC/account review, bonus confusion or casino-app experience complaints."
    },
    {
      "signalType": "Editorial caveat",
      "summary": "User reviews are risk signals, not proof of every account outcome."
    },
    {
      "signalType": "What to save",
      "summary": "Support transcript, screenshot, device info, withdrawal ID, KYC request, bonus terms and geolocation error."
    },
    {
      "signalType": "Where to route",
      "summary": "Borgata support first; if unresolved, use state-specific regulator or complaint routes through internal state pages."
    }
  ],
  "customerSupportEvidence": [
    {
      "scenario": "Login/account issue",
      "save": [
        "case ID",
        "email/chat transcript"
      ]
    },
    {
      "scenario": "Geolocation issue",
      "save": [
        "screenshot",
        "device",
        "Wi-Fi/cellular context"
      ]
    },
    {
      "scenario": "Bonus dispute",
      "save": [
        "promo terms",
        "timestamp",
        "state"
      ]
    },
    {
      "scenario": "Withdrawal delay",
      "save": [
        "withdrawal ID",
        "method",
        "KYC wording"
      ]
    },
    {
      "scenario": "RG/self-exclusion issue",
      "save": [
        "limit/cool-off/self-exclusion confirmation"
      ]
    }
  ],
  "publicLinksPolicy": "Do not add public links to Trustpilot, App Store, Google Play, Reddit, complaint sites or competitor review pages from the review body."
}