{
  "page": "/reviews/draftkings/",
  "asset": "draftkings-public-feedback-snapshot",
  "lastReviewed": "2026-06-02",
  "sourceHandling": "Public feedback themes are summarized internally; no public links to app stores, Trustpilot, Reddit or competitor review pages are placed on the review page.",
  "signals": [
    {
      "signalType": "Positive feedback",
      "summary": "Users may praise brand familiarity, app polish, game access, sports/casino account ecosystem, support or promotions."
    },
    {
      "signalType": "Negative feedback",
      "summary": "Public feedback can include app glitches, support friction, geolocation issues, bonus confusion, KYC/payment friction, withdrawal delays or perceived game fairness."
    },
    {
      "signalType": "Editorial caveat",
      "summary": "User reviews are risk signals, not proof of every account outcome."
    },
    {
      "signalType": "Evidence to save",
      "summary": "Support transcript, screenshot, device info, withdrawal ID, KYC request, bonus terms and geolocation error."
    },
    {
      "signalType": "Escalation route",
      "summary": "DraftKings support first; if unresolved, route through internal state pages or the state guide hub."
    }
  ],
  "customerSupportEvidence": [
    {
      "supportScenario": "Login/account issue",
      "whatToSave": ["case ID", "email transcript", "chat transcript"]
    },
    {
      "supportScenario": "Geolocation issue",
      "whatToSave": ["screenshot", "device", "Wi-Fi or cellular context"]
    },
    {
      "supportScenario": "Bonus dispute",
      "whatToSave": ["promo terms", "timestamp", "state"]
    },
    {
      "supportScenario": "Withdrawal delay",
      "whatToSave": ["withdrawal ID", "method", "KYC wording"]
    },
    {
      "supportScenario": "RG/self-exclusion issue",
      "whatToSave": ["limit confirmation", "cool-off confirmation", "self-exclusion confirmation"]
    }
  ]
}