{
  "brand": "FanDuel Casino",
  "snapshot_date": "2026-06-02",
  "editorial_use": "Public feedback is summarized as risk-signal context, not proof of every user outcome.",
  "do_not_link_to_public_feedback_from_review": true,
  "positive_signal_themes": [
    "brand familiarity",
    "mobile app polish",
    "casino game access",
    "support or promotion satisfaction"
  ],
  "negative_signal_themes": [
    "app glitches",
    "support friction",
    "game-loading issues",
    "geolocation problems",
    "bonus confusion",
    "withdrawal or KYC delays",
    "perceived game fairness"
  ],
  "app_evidence_snapshot": [
    {
      "area": "iOS app listing",
      "checked_date": "2026-06-02",
      "what_was_checked": "state/product wording and casino app positioning",
      "limitation": "app listing can change"
    },
    {
      "area": "Google Play listing",
      "checked_date": "2026-06-02",
      "what_was_checked": "state/product wording and app claims",
      "limitation": "app listing can change"
    },
    {
      "area": "Public app reviews",
      "checked_date": "2026-06-02",
      "what_was_checked": "support, bug, geolocation and game-experience themes",
      "limitation": "UGC is signal, not proof"
    },
    {
      "area": "App UX route",
      "checked_date": "2026-06-02",
      "what_was_checked": "search/filtering, cashier, support and RG tools",
      "limitation": "device/state/account can vary"
    },
    {
      "area": "Geolocation",
      "checked_date": "2026-06-02",
      "what_was_checked": "location dependency and state gating",
      "limitation": "exact result depends on state/device"
    }
  ],
  "evidence_to_save_before_escalation": [
    "support transcript",
    "screenshot",
    "device and OS",
    "app version",
    "withdrawal ID",
    "KYC request wording",
    "bonus terms",
    "geolocation error"
  ],
  "routing": {
    "first_step": "FanDuel support and account history",
    "unresolved_regulated_market_issue": "Use state guide for regulator or complaint route",
    "responsible_gambling_concern": "Use responsible-gambling support before more deposits"
  },
  "competitor_style_misses_owned_here": [
    "sportsbook availability does not equal casino availability",
    "legal state lists can age",
    "app rating does not equal user outcome",
    "regulated brand does not equal fixed payout",
    "bonus headline does not equal usable value",
    "complaint posts do not equal proof",
    "national brand does not equal national casino access"
  ],
  "private_data_to_exclude": "Usernames, full names, account IDs, payment details, full ID images, SSN, home address and private medical data"
}