{
  "name": "Jackbit complaint signal ledger",
  "last_checked": "2026-05-31",
  "purpose": "Classify Jackbit public-feedback themes without treating complaints as proof of every account outcome.",
  "signals": [
    {
      "theme": "withdrawal_or_pending_delay",
      "what_it_can_signal": "Possible friction around approval, payment rail, pending review, KYC, bonus status or support response",
      "evidence_needed": "Withdrawal ID, amount, method, request timestamp, pending screen, KYC wording, bonus status and support ticket",
      "what_it_does_not_prove": "That every withdrawal is delayed or that a specific user is owed funds without account context",
      "internal_route": "/tools/payout/"
    },
    {
      "theme": "kyc_or_account_review",
      "what_it_can_signal": "Identity, address, payment ownership, source-of-funds, duplicate-account or linked-account review",
      "evidence_needed": "Exact KYC request text, document type requested, submission timestamp, account status and support transcript",
      "what_it_does_not_prove": "That the brand is always no-KYC or never verifies withdrawals",
      "internal_route": "/playbook/banking/kyc/"
    },
    {
      "theme": "bonus_or_free_spins_dispute",
      "what_it_can_signal": "Wagering, max cashout, max bet, excluded game, expiry, account eligibility or product-line mismatch",
      "evidence_needed": "Offer terms, code, timestamp, wagering progress, eligible-game wording and support response",
      "what_it_does_not_prove": "That every promotion has withdrawable value",
      "internal_route": "/tools/bonus/"
    },
    {
      "theme": "crypto_wallet_or_network_issue",
      "what_it_can_signal": "Wrong network, missing tag/memo, wallet mismatch, fee, confirmation, TXID or manual cashier review",
      "evidence_needed": "Coin/token, network, deposit or withdrawal address display, TXID, fee, cashier status and support ticket",
      "what_it_does_not_prove": "That crypto removes verification or guarantees instant settlement",
      "internal_route": "/playbook/banking/crypto/wallets/"
    },
    {
      "theme": "game_fairness_or_round_result",
      "what_it_can_signal": "Game provider, round ID, display issue, RTP misunderstanding, interrupted round or support escalation",
      "evidence_needed": "Game name, provider, round ID, timestamp, balance change, screenshot and support response",
      "what_it_does_not_prove": "That the whole casino catalog is unfair",
      "internal_route": "/playbook/games/"
    },
    {
      "theme": "sportsbook_ticket_or_market_dispute",
      "what_it_can_signal": "Sportsbook settlement, void rule, odds, market grading or shared-wallet issue",
      "evidence_needed": "Ticket ID, event, odds, market, settlement rule, timestamp and support transcript",
      "what_it_does_not_prove": "That casino bonus or cashier terms are identical to sportsbook terms",
      "internal_route": "/reviews/jackbit/#product-split"
    },
    {
      "theme": "support_delay",
      "what_it_can_signal": "Escalation friction, queueing, missing documents, unresolved ticket or unclear status message",
      "evidence_needed": "Ticket number, chat/email timestamp, exact response text, account status and related withdrawal or bonus evidence",
      "what_it_does_not_prove": "That a claim is valid without transaction, terms and account context",
      "internal_route": "/contact/"
    }
  ],
  "privacy_note": "Do not publish full account IDs, full names, address documents, ID images, private account messages, seed phrases, private keys or payment credentials."
}