{
  "name": "VoltageBet payout evidence packet",
  "last_checked": "2026-06-02",
  "purpose": "Save support-ready evidence before escalating a VoltageBet withdrawal, KYC, sportsbook, casino, crypto, bonus or complaint issue.",
  "fields": [
    {"field": "withdrawal_id", "description": "Withdrawal request identifier from cashier or support", "example_or_note": "Save exact ID, not account password or private login data"},
    {"field": "amount", "description": "Withdrawal amount and currency", "example_or_note": "Include currency and whether amount includes bonus funds"},
    {"field": "product_line", "description": "Sportsbook, casino, crypto, bonus route or mixed balance", "example_or_note": "Product line matters because bonus and review checks can differ"},
    {"field": "payment_method", "description": "Requested payout method", "example_or_note": "Crypto, card, bank, check, e-wallet or other displayed method"},
    {"field": "request_date_time", "description": "Date and time withdrawal was requested", "example_or_note": "Include local timezone"},
    {"field": "pending_status_text", "description": "Exact pending, review or processing wording", "example_or_note": "Screenshot or transcript summary"},
    {"field": "kyc_request_text", "description": "Exact verification request wording", "example_or_note": "Do not store full ID images in public files"},
    {"field": "document_type_requested", "description": "Requested document type", "example_or_note": "ID, address, payment ownership, selfie, source of funds or call"},
    {"field": "document_upload_timestamp", "description": "When documents were submitted", "example_or_note": "Include timezone and support confirmation if available"},
    {"field": "government_id_requested", "description": "Whether government ID was requested", "example_or_note": "Record request wording and timestamp, not full ID images in public files"},
    {"field": "proof_of_address_requested", "description": "Whether proof of address was requested", "example_or_note": "Record document category, date and support confirmation only"},
    {"field": "payment_method_ownership_requested", "description": "Whether payment ownership proof was requested", "example_or_note": "Record request wording without exposing full card, bank or wallet credentials"},
    {"field": "crypto_txid_wallet_proof", "description": "TXID or wallet proof requested for crypto transactions", "example_or_note": "Share TXID and displayed network only; never share seed phrase or private key"},
    {"field": "selfie_or_additional_document_requested", "description": "Whether selfie, source-of-funds or additional document was requested", "example_or_note": "Record request type and timestamp without publishing sensitive documents"},
    {"field": "bonus_code_or_offer", "description": "Bonus involved in the balance", "example_or_note": "Include code, product line or promo name if applicable"},
    {"field": "wagering_progress", "description": "Playthrough state at withdrawal", "example_or_note": "Complete, pending, disputed, unknown or not applicable"},
    {"field": "minimum_cashout", "description": "Minimum cashout threshold that may apply", "example_or_note": "Save terms and cashier wording from claim or deposit date"},
    {"field": "max_cashout", "description": "Cap that may apply", "example_or_note": "Save terms from the claim or deposit date"},
    {"field": "operator_limit_change_wording", "description": "Operator limit-change, account-review or discretion wording", "example_or_note": "Save exact terms and support response"},
    {"field": "game_eligibility_for_bonus", "description": "Game or product eligibility tied to bonus funds", "example_or_note": "Save eligible games, excluded games, contribution and max-bet wording"},
    {"field": "device_glitch_record", "description": "Device, browser or cashier-flow issue tied to bonus or withdrawal state", "example_or_note": "Record device, browser, timestamp, error wording and support ticket"},
    {"field": "bet_slip_or_ticket_id", "description": "Sportsbook ticket evidence if the dispute involves a bet", "example_or_note": "Save ticket ID, odds, market and settlement rule"},
    {"field": "game_provider_round_id", "description": "Casino round evidence if the dispute involves a game", "example_or_note": "Save game name, provider, round ID and timestamp"},
    {"field": "wallet_network_txid", "description": "Crypto wallet, network and transaction ID if crypto is used", "example_or_note": "Do not share seed phrase or private key"},
    {"field": "support_ticket_number", "description": "Support case identifier", "example_or_note": "Ticket, email or chat ID"},
    {"field": "support_transcript_summary", "description": "Short summary of support replies", "example_or_note": "Exclude private account data"}
  ],
  "private_data_to_exclude": ["passwords", "full ID images", "full card numbers", "bank login details", "seed phrases", "private keys", "SSN", "private medical data"],
  "kyc_caveat": "This checklist is not a bypass instruction and does not mean completing KYC guarantees payout.",
  "responsible_gambling_note": "Do not deposit more to chase a delayed withdrawal or unlock a bonus unless current terms clearly explain the requirement and you are comfortable with the risk."
}