{ "url": "https://theplaybookusa.com/states/texas/responsible/support-routes.json", "canonical_page": "https://theplaybookusa.com/states/texas/responsible/", "version": "Texas Responsible Gambling Support Routes v1.1", "last_checked": "2026-05-22", "review_note": "Educational support-routing snapshot only. This file is not medical advice, legal advice, tax advice, operator approval, diagnosis, or crisis triage.", "private_data_warning": "Do not include SSN, full card or bank numbers, seed phrases, private keys, account passwords, ID images, medical records, or account credentials in public packets.", "routes": [ { "route_type": "immediate_crisis", "label": "911 / 988 first", "trigger": "Immediate danger, self-harm risk, violence, urgent medical issue, mental-health crisis, suicide crisis, or substance-use crisis.", "source_owner": "SAMHSA 988 Lifeline; local emergency services", "official_source": "https://www.samhsa.gov/find-help/988", "phone_or_link": "911; 988", "evidence_to_save": "After immediate safety is handled, save only public-safe support notes if needed. Do not create public medical records.", "do_not_do_yet": "Do not open reviews, bonuses, odds tools, payout arguments, tax tools, or casino accounts while immediate danger or crisis is active.", "what_it_proves": "Emergency and crisis routes come before gambling-specific support or evidence routing.", "what_it_does_not_prove": "It does not diagnose, provide medical advice, replace emergency services, or settle a gambling/account issue.", "best_next_route": "/states/texas/responsible/", "last_checked": "2026-05-22", "recheck_trigger": "SAMHSA/988 wording, call/text/chat, language-support, or emergency-routing update." }, { "route_type": "help_now", "label": "Help now", "trigger": "Gambling stress, chasing, repeated deposits, secrecy, household conflict, loss of control, or pressure to continue.", "source_owner": "National Council on Problem Gambling; Texas Lottery responsible-gambling resource", "official_source": "https://www.ncpgambling.org/help-treatment/", "phone_or_link": "1-800-MY-RESET; 800-522-4700", "evidence_to_save": "Save support route used, date, account-control request, and any public-safe notice or ticket number.", "do_not_do_yet": "Do not open review, bonus, casino, sportsbook, odds, bankroll or payout pages before using support.", "what_it_proves": "A support route should be used before product, operator, bonus, payout or odds pages when gambling is causing stress, chasing, repeated deposits, secrecy or loss of control.", "what_it_does_not_prove": "It does not diagnose a condition, approve an operator, settle Texas law, decide taxes, or guarantee treatment availability.", "best_next_route": "/states/texas/responsible/", "last_checked": "2026-05-22", "recheck_trigger": "NCPG helpline wording update, Texas Lottery responsible-gambling wording update, state resource update, or quarterly states review." }, { "route_type": "scam_pressure", "label": "Scams first", "trigger": "Unlock fee, recovery agent, Telegram/DM support, extra crypto/payment request, private document pressure, or shifting support story.", "source_owner": "Texas scams route; Texas Attorney General scam-risk source; The Playbook USA evidence workflow", "official_source": "https://www.texasattorneygeneral.gov/consumer-protection/common-scams", "phone_or_link": "/states/texas/scams/", "evidence_to_save": "Save demand text, wallet/address/handle, support channel, URL/domain, screenshots without private data, and date captured.", "do_not_do_yet": "Do not send more money, crypto, seed phrases, passwords, full card/bank numbers, SSN, or ID images.", "what_it_proves": "Support pressure may overlap with fake support, unlock fees, recovery agents, private channels, crypto demands or document-risk signals.", "what_it_does_not_prove": "It does not prove criminal liability, recovery likelihood, legal advice, or operator approval.", "best_next_route": "/states/texas/scams/", "last_checked": "2026-05-22", "recheck_trigger": "New scam pattern, support-channel shift, private payment request, unlock-fee claim, crypto recovery claim, or state source update." }, { "route_type": "household_youth", "label": "Age/household route", "trigger": "Shared device, saved card, youth exposure, household dispute, app access, age gate, or suspicious document prompt.", "source_owner": "Texas age route; family support resources; Texas Lottery responsible-gambling youth/family resource context", "official_source": "https://www.texaslottery.com/export/sites/lottery/Social_Responsibility/responsible_gambling/index.html", "phone_or_link": "/states/texas/age/", "evidence_to_save": "Save app/domain, age wording, device/account owner note, saved-payment status, and public-safe screenshots.", "do_not_do_yet": "Do not upload ID documents or payment data until the source, app, support owner, and product lane are verified.", "what_it_proves": "Shared device, saved payment, age-gate, household, youth or family conflict should be handled before product or operator comparison.", "what_it_does_not_prove": "It does not prove eligibility, KYC approval, household legal duties, medical advice, or platform safety.", "best_next_route": "/states/texas/age/", "last_checked": "2026-05-22", "recheck_trigger": "Age-source update, household access issue, app/device issue, saved-payment issue, or family-resource update." }, { "route_type": "payout_delay", "label": "Payout evidence first", "trigger": "Pending withdrawal, KYC review, request ID, support ticket, cashier status, missing payment reference, or manual review.", "source_owner": "Texas fast-payout route; payout evidence packet", "official_source": "https://theplaybookusa.com/states/texas/fast-payout/", "phone_or_link": "/states/texas/fast-payout/", "evidence_to_save": "Save request ID, timestamp, amount, cashier status, KYC wording, support ticket, statement trail, and payment reference.", "do_not_do_yet": "Do not deposit more, accept a new bonus, or send private data through unofficial support while the payout route is unclear.", "what_it_proves": "Payout pressure, KYC review, pending withdrawal, request ID, support ticket, or payment rail issue should be separated from support pressure.", "what_it_does_not_prove": "It does not approve the operator, guarantee payment, decide taxes, or validate the legality of the product.", "best_next_route": "/states/texas/fast-payout/", "last_checked": "2026-05-22", "recheck_trigger": "Payout/KYC wording change, support reply, request ID dispute, payment rail update, or evidence-template update." }, { "route_type": "crypto_txid", "label": "Crypto evidence first", "trigger": "TXID, missing TXID, wrong chain, memo/tag risk, wallet issue, unlock-fee demand, or crypto recovery promise.", "source_owner": "Texas crypto route; payout evidence packet", "official_source": "https://theplaybookusa.com/states/texas/crypto/", "phone_or_link": "/states/texas/crypto/", "evidence_to_save": "Save asset, chain, address, TXID, confirmations, support wording, wallet/exchange note, and private-data redaction status.", "do_not_do_yet": "Do not send seed phrases, private keys, wallet recovery words, extra crypto, or unlock fees.", "what_it_proves": "TXID, asset, chain, missing TXID, wrong-chain, wallet or unlock-fee issues need evidence routing before any further transfer.", "what_it_does_not_prove": "It does not prove legal approval, tax treatment, recoverability, operator solvency, or safe custody.", "best_next_route": "/states/texas/crypto/", "last_checked": "2026-05-22", "recheck_trigger": "TXID dispute, wallet/support issue, chain/memo issue, unlock-fee demand, crypto scam pattern, or route update." }, { "route_type": "legal_status_confusion", "label": "Texas laws first", "trigger": "Texas accepted, legal in Texas, offshore license, sweepstakes prize, prediction market, mobile app, DFS, or product-access claim.", "source_owner": "Texas State Law Library and Texas laws route", "official_source": "https://www.sll.texas.gov/faqs/texas-gambling-laws/", "phone_or_link": "/states/texas/laws/", "evidence_to_save": "Save exact claim text, URL, product lane, payment wording, support path, source checked date, and screenshots without private data.", "do_not_do_yet": "Do not treat access, ads, app-store presence, offshore licensing, crypto support, or age gates as Texas approval.", "what_it_proves": "Texas-accepted, offshore, sweepstakes, prediction-market, mobile-app or product-access wording needs source context before reliance.", "what_it_does_not_prove": "It does not provide legal advice, approve a specific site, resolve consumer recourse, decide taxes, or prove platform suitability.", "best_next_route": "/states/texas/laws/", "last_checked": "2026-05-22", "recheck_trigger": "Texas statute/source update, State Law Library update, product-lane change, prediction-market update, or support claim." }, { "route_type": "tax_anxiety", "label": "Tax records later", "trigger": "W-2G/form worry, withholding mismatch, payer statement, lottery prize record, crypto value record, or tax anxiety after support needs are safe.", "source_owner": "Texas taxes route; IRS recordkeeping context", "official_source": "https://www.irs.gov/taxtopics/tc419", "phone_or_link": "/states/texas/taxes/", "evidence_to_save": "Save date, product, payer/operator, W-2G/form status, withholding shown, statement, payout ID, TXID if relevant, and support reply.", "do_not_do_yet": "Do not use a tax calculator as a support substitute, crisis route, legal answer, or substitute for IRS/professional review.", "what_it_proves": "Tax stress should be separated into records, forms, withholding, payer, statement and TXID evidence after immediate support needs are handled.", "what_it_does_not_prove": "It does not file a return, decide deductions, diagnose support needs, or replace IRS/state/professional review.", "best_next_route": "/states/texas/taxes/", "last_checked": "2026-05-22", "recheck_trigger": "IRS guidance update, Texas tax-record route update, W-2G/form issue, withholding mismatch, or crypto record issue." } ], "linked_assets": [ "/states/texas/responsible/", "/states/texas/responsible/self-exclusion-checklist/", "/states/texas/responsible/pause-plan/", "/states/texas/responsible/pause-support-packet.json", "/states/texas/responsible/pause-support-packet.txt", "/states/texas/responsible/pause-support-packet.csv" ] }