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Bitcoin casino deposit guideWhat to check before sending BTC - and what a transfer does not prove
Direct answer: a Bitcoin casino deposit is an irreversible BTC transfer attempt to a cashier address. The useful evidence is the exact asset, network, address, amount, TXID, fee, confirmation status, wallet or exchange record and casino deposit ID. It does not prove legal access, operator approval, anonymity, KYC approval, withdrawal compatibility, payout speed or refund eligibility.
Use this page before sending BTC, retrying a pending deposit, contacting support, switching to another crypto rail, accepting a changed address, using a bonus, or assuming the same wallet can receive withdrawals. Save the cashier address screen, TXID, confirmation record, wallet/exchange receipt, USD value, bonus status and support transcript before taking another step.
This page explains Bitcoin transfer evidence, not a deposit recommendation
The Playbook USA may earn commissions from some destination pages. This guide is educational and does not approve operators, verify state legality, recommend funding an account, guarantee Bitcoin acceptance, predict confirmations, provide tax/legal/financial advice, promise withdrawal compatibility or recover misdirected crypto.
What a Bitcoin casino deposit can and cannot prove
A Bitcoin deposit can prove that a BTC transfer was attempted or broadcast if the wallet/exchange record and TXID match the live cashier request. The useful record is the address, amount, network, fee, TXID, confirmation status, deposit ID and support trail.
Bitcoin acceptance does not prove legal access, state availability, anonymity, KYC approval, bonus usability, withdrawal compatibility, payout speed, refund eligibility or tax outcome.
Sources to check before relying on Bitcoin casino deposit claims
Use this table to separate on-chain evidence, cashier evidence, tax records, scam-pressure warnings and gambling-support routes.
| Source | Source owner | Checked | What it proves | What it does not prove | Safest use |
|---|---|---|---|---|---|
| Live casino cashier / wallet record / exchange receipt / block explorer | Operator, payment processor, wallet provider, exchange, Bitcoin network data | Before relying on any Bitcoin deposit claim | Current cashier address, asset, amount, minimum, network fee, TXID, confirmation status, wallet/exchange record and support route for that account context. | Legal access, KYC completion, anonymity, withdrawal eligibility, payout speed, refund/recovery or future availability. | Save screenshots and records before sending, retrying, contacting support or disputing a missing deposit. |
| Bitcoin transaction finality warning | Bitcoin.org | June 27, 2026 | Bitcoin transactions cannot be reversed by the sender; refunds depend on the recipient sending funds back. | That a casino, exchange, wallet or support team can recover a wrong-address transfer. | Use before sending BTC or trusting refund/recovery claims. |
| Bitcoin confirmation process | Bitcoin.org | June 27, 2026 | Bitcoin transactions are confirmed by being included in blocks verified by the network. | That a casino will credit balance after a specific number of confirmations. | Use to separate on-chain confirmation from casino cashier credit and account review. |
| Bitcoin fee and confirmation context | Bitcoin.org | June 27, 2026 | Wallets may let users choose fees, and higher fees can encourage faster confirmation; fee depends on transaction data size, not the value sent. | That a specific casino deposit will be instant or low-cost. | Use for fee/mempool and pending-status boundaries. |
| Bitcoin address privacy context | Bitcoin.org | June 27, 2026 | Bitcoin address use can affect privacy; Bitcoin addresses and transactions can be associated through record patterns. | Anonymity, no KYC, no tax record or no operator account link. | Use before treating a Bitcoin casino deposit as identity-free. |
| IRS digital assets reporting | IRS | June 27, 2026 | Digital asset transactions may need to be reported, and income from digital assets is taxable. | Personal tax outcome or whether a specific casino deposit creates a filing event. | Keep TXID, wallet/exchange record, date/time, asset, USD value and related gambling records; use qualified tax help for personal filing questions. |
| Gambling income and loss records | IRS | June 27, 2026 | Gambling winnings are taxable and must be reported. | State tax treatment, deductible-loss outcome, crypto basis or personal filing result. | Keep casino account statements, deposit/withdrawal records, TXIDs, win/loss records and USD values. |
| Cryptocurrency scam warning | Federal Trade Commission | June 27, 2026 | Scammers use cryptocurrency payment demands across familiar scam patterns. | That every pending or failed Bitcoin deposit is fraud or that recovery is guaranteed. | Use if support changes addresses, requests a second transfer, asks for release fees or moves off-channel. |
| National Problem Gambling Helpline | NCPG | June 27, 2026 | Call/text/chat route for gambling-related support. | Deposit safety, operator approval, payout reliability or gambling outcome. | Use before continuing if crypto deposits, failed attempts, losses or retry pressure feel hard to control. |
A Bitcoin or crypto deposit does not prove these things
Treat a BTC transfer as one payment record, not as account approval, withdrawal approval or tax conclusion.
| It does not prove | Why | Next check | Owner route |
|---|---|---|---|
| Legal availability | Payment rail does not change state/product legality or account eligibility. | State, operator and product availability. | State guides |
| Operator approval | A cashier can display a BTC address before full account, KYC, bonus or withdrawal review is complete. | Account status, KYC status, cashier terms and support route. | ID verification |
| Anonymity | Wallet addresses, exchange receipts, TXIDs, IP/device/account logs, KYC and tax records can connect a transfer to a person or account. | Wallet/exchange record, KYC wording and privacy assumptions. | Wallet ownership checks |
| Reversibility or refund eligibility | Bitcoin transfers cannot be reversed by the sender once broadcast and confirmed. | Exact cashier address, TXID, support ticket and recovery boundary. | Scam signs |
| No fees | Network fee, exchange spread, wallet fee, withdrawal fee, miner fee and operator-side wording can differ. | Wallet fee, exchange receipt, cashier fee line and withdrawal fee line. | Deposit fees |
| Instant credit | Broadcast, mempool status, confirmations, casino credit and account review are separate steps. | TXID, confirmations, cashier status and support ticket. | Instant deposits |
| Withdrawal compatibility | A casino may accept BTC deposits but use different withdrawal assets, networks, limits, KYC steps or review windows. | Withdrawal cashier, payout asset/network, KYC and same-method rules. | Withdrawal verification |
| Tax simplicity | Crypto transfers, conversions, gambling wins/losses and USD value records can create separate recordkeeping questions. | TXID, USD value, wallet/exchange records, casino statements and qualified tax help. | Tax estimator |
Bitcoin casino deposit risk matrix
Use this matrix before sending BTC, retrying a pending transfer, or assuming a TXID solves the deposit issue.
| Signal | What it can mean | Evidence to save | Do not assume | Next route |
|---|---|---|---|---|
| Asset or network mismatch | The cashier requested BTC on a specific Bitcoin route, while the wallet/exchange may offer multiple assets or networks. | Cashier asset/network screen, wallet send screen, amount, address and timestamp. | Any Bitcoin-like asset, wrapped BTC or alternative network is acceptable. | Crypto route basics |
| Cashier address copied | The deposit depends on the exact address shown in the live cashier for that session/account. | Full address screenshot, QR code, deposit ID, timestamp and amount/minimum line. | Old, saved, emailed or support-chat addresses are still valid. | Scam signs |
| Address changed by support | This can be a legitimate cashier refresh only if shown inside the verified account cashier; off-channel changes are dangerous. | Original cashier screen, new cashier screen, support transcript, sender/contact details and timestamps. | A changed address from chat, email, Telegram or social media is safe. | Crypto scam signs |
| TXID exists | The wallet/exchange may have broadcast a transaction that can be tracked on-chain. | TXID, block explorer status, wallet/exchange receipt, amount, fee and destination address. | A TXID means the casino credited balance or approved the account. | Pending vs credited status |
| Zero or low confirmations | The transaction may still be pending in the mempool or waiting for block inclusion. | Explorer confirmation count, fee rate if visible, wallet status and timestamp. | The casino is holding funds if the transaction is not sufficiently confirmed. | Confirmation timing |
| Low fee or congestion | Confirmation may be slower if the fee is low relative to current network conditions. | Wallet fee setting, fee rate if visible, TXID status, timestamps and exchange/wallet message. | All Bitcoin deposits are instant or fee-free. | Deposit fees |
| Amount below minimum | The transfer may not meet the operator's crediting threshold after fees or conversion. | Minimum line, sent amount, received amount if shown, fee and support ticket. | A below-minimum BTC transfer will be credited automatically. | Minimum deposits |
| Exchange withdrawal delay | The delay may be inside the exchange or wallet before on-chain broadcast. | Exchange withdrawal ID, TXID if generated, status screen, timestamp, fee and address. | The casino can resolve an exchange-side pending withdrawal. | Pending status |
| Wallet ownership or KYC request | Operator may request proof that the wallet/exchange account belongs to the casino account holder. | Wallet/exchange account name, deposit record, KYC wording and verified upload route. | Crypto avoids identity, source-of-funds or wallet-control checks. | ID verification |
| Withdrawal mismatch | Deposit support may not mean BTC payout support, or payout may require a different asset, network, wallet or KYC review. | Withdrawal cashier, asset/network list, KYC status, withdrawal request ID and support response. | Depositing with BTC guarantees withdrawal to BTC. | Withdrawal verification |
| Tax record trigger | Crypto conversion, gambling winnings/losses and wallet/exchange records may need to be retained. | TXID, date/time, asset, USD value, exchange receipt, casino statement and win/loss record. | Bitcoin gambling is tax-free or record-free. | Tax estimator |
| Release-fee or second-transfer request | Support or a third party may be applying scam pressure after a failed or pending deposit. | Messages, sender/contact details, requested amount, address, payment type and support transcript. | More crypto unlocks the first transfer, tax, KYC, payout or bonus. | Scam signs |
Before sending Bitcoin to a casino cashier
Do these checks before the first transfer, a retry, or a support-directed address change.
| Check | What to verify | Why it matters | Stop if |
|---|---|---|---|
| Live cashier source | The BTC address comes from the logged-in cashier, not chat, email, Telegram or an old screenshot. | Crypto address substitution can be unrecoverable. | The address is sent off-channel or changed outside the verified cashier. |
| Asset and network | The cashier asks for Bitcoin/BTC on the expected Bitcoin network and not another coin or wrapped asset. | Wrong asset or network can make funds unrecoverable or require manual review. | The wallet/exchange labels do not exactly match the cashier request. |
| Amount and minimum | Deposit amount, minimum, fee deduction and any operator minimum-credit wording. | Below-minimum or fee-reduced transfers may not credit automatically. | You cannot see the minimum and fee impact before sending. |
| Fee and confirmation expectation | Wallet fee setting, exchange fee, expected confirmation behavior and casino pending-status wording. | A low-fee or exchange-held transfer can delay credit. | The wallet warns that the transaction may be slow or you cannot afford the fee. |
| Wallet or exchange record | You can save TXID, receipt, address, timestamp, amount, asset and USD value after sending. | These records are needed for support, withdrawal review, complaint and tax context. | The wallet/exchange cannot show a transaction record. |
| KYC and wallet ownership | Casino account name, wallet/exchange account ownership and source-of-funds wording. | Crypto does not remove KYC, ownership or source-of-funds checks. | The wallet/exchange account is not yours or support asks for private keys/seed phrase. |
| Withdrawal route | Whether BTC withdrawals, same-method withdrawal, minimum withdrawal, fees and KYC are clear. | Deposit and payout routes can be different. | You cannot see a clear withdrawal path before funding. |
| Deposit pressure | Whether the transfer is driven by losses, urgency, bonus deadline, support pressure or chasing. | Crypto transfers are harder to unwind than card/bank disputes. | The goal is to recover losses, unlock funds or satisfy a pressured support request. |
Bitcoin evidence packet before support, payout, complaint or tax review
Save the evidence before retrying, deleting wallet screens or switching payment routes.
| Evidence item | What to save | Why it matters | Do not do |
|---|---|---|---|
| Cashier request | BTC address, QR code, asset/network label, amount, minimum, fee/limit line, deposit ID, timestamp and account context. | Shows the exact request the operator displayed before the transfer. | Do not send to an address from chat, email or an old screenshot. |
| Wallet or exchange transaction | TXID, amount, fee, address, timestamp, status, wallet/exchange withdrawal ID and receipt. | Separates wallet/exchange event from casino cashier event. | Do not expose private keys, seed phrase, login credentials or full sensitive account screenshots. |
| Block explorer status | TXID page, confirmation count, block status, destination address, amount and timestamp. | Shows whether the issue is on-chain, wallet/exchange-side or casino-side. | Do not assume a TXID equals credited casino balance. |
| Fee and USD value | Network fee, exchange/wallet fee, spread if visible, asset amount, USD value at relevant time and conversion receipt. | Supports fee, tax and under-minimum review. | Do not rely only on coin amount if tax or support review needs USD context. |
| Wallet ownership and KYC | Wallet/exchange account name, casino account name, KYC wording, wallet-control request and upload route. | Ownership consistency can affect account review and withdrawals. | Do not use another person's wallet or send seed phrase/private key. |
| Bonus and wagering context | Offer name, opt-in status, eligible payment methods, wagering, max bet, cashout cap and expiry. | Some bonuses exclude crypto deposits or attach withdrawal restrictions; use the bonus terms glossary for terminology. | Do not assume credited bonus funds are withdrawable value. |
| Withdrawal route | Withdrawal cashier, BTC payout option if visible, network list, fee line, KYC status and withdrawal request ID. | Deposit route and payout route can be different. | Do not assume the same coin, address or wallet can receive payout. |
| Support trail | Ticket number, transcript, changed explanations, changed addresses, requested documents and escalation notes. | Shows whether guidance stayed inside verified support or became suspicious. | Do not move to off-channel support or send a second transfer to unlock funds. |
Bitcoin fee, mempool and confirmation reality
Crypto deposit does not mean fee-free, instant or already credited.
| Layer | What it shows | Evidence to save | Boundary |
|---|---|---|---|
| Wallet fee | The fee selected or estimated by the wallet before broadcast. | Wallet send screen, fee amount, fee rate if shown and timestamp. | Wallet fee does not include every exchange spread or operator fee. |
| Exchange withdrawal fee | The fee charged by the exchange or custodial wallet to send BTC out. | Exchange withdrawal receipt, fee, withdrawal ID, TXID and address. | Exchange withdrawal status can delay on-chain broadcast. |
| Mempool status | Whether the transaction is waiting to be confirmed. | Block explorer status, fee rate if visible, timestamp and TXID. | Mempool pending is not casino account credit. |
| Confirmation count | How many blocks have included the transaction after broadcast. | Explorer screenshot, confirmation count, block height and time. | Each casino can set its own crediting threshold and review rules. |
| Casino cashier status | Whether the operator displays pending, credited, rejected, review or missing status. | Cashier status, deposit ID, amount, support ticket and timestamp. | Casino credit does not prove KYC or withdrawal approval. |
| Withdrawal network fee | The cost and route for cashing out later, if BTC withdrawal is available. | Withdrawal cashier, fee line, network, payout address and request ID. | Deposit fee and withdrawal fee are separate checks. |
Normal Bitcoin deposit friction versus suspicious pressure
Some Bitcoin delays are ordinary network or cashier friction. Some support instructions are stop signals.
| Signal | Could be normal | Escalate as suspicious when | Save this evidence | Next route |
|---|---|---|---|---|
| No TXID yet | Exchange or wallet withdrawal may not have broadcast yet. | Support tells you to send again before the first wallet/exchange attempt is resolved. | Exchange/wallet withdrawal ID, status, timestamp, address and support ticket. | Pending status |
| TXID pending with low confirmations | Network fee or mempool conditions can delay confirmations. | Casino support claims funds are lost before on-chain status is clear. | TXID, explorer status, fee line and cashier status. | Confirmations vs credit |
| Wrong address or old address | A user copied an old/different address, or the cashier generated a new address. | Support provides addresses outside the verified cashier or asks for another transfer. | Original address, destination address, TXID, cashier screenshots and support transcript. | Scam signs |
| Wallet ownership request | Operator requests wallet-control or KYC evidence through verified account channels. | Support requests seed phrase, private key, edited screenshots or off-channel uploads. | KYC wording, upload route, wallet/account names and support transcript. | ID verification |
| Fast withdrawal claim | Some withdrawals may process quickly after review. | Support asks for a second crypto payment, release fee or tax payment to unlock payout. | Withdrawal request ID, support transcript, requested address and requested amount. | Withdrawal verification |
| Release-fee, tax-fee or changed-address request | None in the context of unlocking a Bitcoin deposit or winnings. | Anyone asks for more crypto, gift cards, private keys, seed phrase, wallet change or off-channel payment to unlock funds. | Messages, sender/contact details, requested payment type, address and transcript. | Crypto scam signs |
Bitcoin deposit records can become tax and gambling records
This page is educational and does not provide tax advice. Keep records before deleting wallet, exchange or casino evidence.
| Record | Save | Why it matters | Boundary |
|---|---|---|---|
| Digital asset transfer | TXID, asset, amount, address, network fee, date/time, wallet/exchange receipt and USD value. | Digital asset transactions may require reporting and basis/value records. | This page does not decide your tax treatment. |
| Casino account statement | Deposit ID, credited amount, win/loss statement, bonus status, withdrawal request and support ticket. | Gambling income/loss records can be separate from crypto transfer records. | A TXID alone is not a complete gambling record. |
| Conversion or exchange record | Purchase/sale/conversion receipt, exchange fee, spread if visible, USD value and account statement. | Funding BTC or converting winnings can create additional records beyond the casino deposit. | Operator statement does not replace exchange/wallet records. |
| Tax planning route | Relevant TXIDs, account statements, USD values and win/loss records before using any estimator. | A calculator can help organize planning context, not decide filing treatment. | Tax estimator is planning context, not tax advice. |
What Bitcoin casino deposit pages often leave unclear
These gaps are where speed, privacy and no-KYC claims can become misleading.
| Claim or label | What it may mean | What you still need | Risk if skipped |
|---|---|---|---|
| Bitcoin accepted | A cashier may list BTC as a possible funding route. | Live address, asset/network, minimum, fee, KYC, legal context and withdrawal route. | Confusing a payment rail with account or legal approval. |
| Instant Bitcoin deposit | Balance may appear quickly after enough confirmations or internal review. | TXID, confirmation count, cashier status and account review. | Treating visible credit as payout approval. |
| No KYC crypto casino | Some sites may delay or reduce upfront identity checks. | Withdrawal KYC, wallet ownership, source-of-funds and account review rules. | Assuming crypto removes documents forever. |
| Anonymous Bitcoin deposit | No card/bank number is used in the cashier. | Wallet/exchange records, address history, account records, KYC and tax context. | Assuming Bitcoin is anonymous or record-free. |
| Low fees | Network fee may be low at some times or for some transaction sizes. | Wallet fee, exchange fee, spread, withdrawal fee and operator fee line. | Missing true cost or under-minimum effects. |
| Fast Bitcoin withdrawal | Some withdrawals may be broadcast quickly after operator approval. | KYC, withdrawal limits, asset/network, fee, pending review and payout TXID. | Assuming deposit route guarantees payout route. |
What this Bitcoin deposit guide does not make you assume
Next route by Bitcoin deposit problem
Use one route after the Bitcoin issue is clear. Do not use this section as a general deposit-method directory.
| Remaining question | Use this route | Why | Boundary |
|---|---|---|---|
| I need the parent deposit-method map. | Casino deposit methods | Use when the issue is not specifically Bitcoin anymore. | Parent page compares routes; it does not recommend funding. |
| The issue is crypto versus card risk. | Crypto vs credit card deposits | Owns reversibility, disputes, privacy assumptions, records and payment-ownership differences. | Crypto lower friction does not make it approved or controlled. |
| The issue is network fee, exchange spread or total cost. | Deposit fees | Owns wallet, network, exchange, operator and withdrawal fee interpretation. | Operator no-fee copy does not control network or exchange costs. |
| The issue is pending, confirmations or visible credit. | Instant casino deposits | Owns the difference between broadcast, confirmations, settlement, account credit and review. | Instant credit is not payout approval. |
| The issue is minimum, under-minimum transfer or fee-reduced amount. | Minimum deposits | Owns minimums, credited amount and threshold checks. | A below-minimum transfer may not credit automatically. |
| The issue is wallet ownership, KYC or source-of-funds. | ID verification | Owns ID, address, wallet ownership, source-of-funds and upload-route checks. | Do not send seed phrases, private keys or edited documents. |
| The issue is withdrawal to BTC or return-to-source. | Withdrawal verification | Owns cashout, pending payout, wallet ownership, same-method rule and support escalation. | Bitcoin deposit compatibility does not prove Bitcoin withdrawal compatibility. |
| The issue is taxes or USD value records. | Tax estimator | Use after saving TXID, USD value, wallet/exchange receipt and gambling records. | Planning tool only; not tax advice. |
| The issue is changed address, release fee or second transfer pressure. | Scam signs guide | Use for changed addresses, seed phrase/private key requests, release fees, gift cards or off-channel support. | Do not send more crypto to solve a pressure signal. |
| The issue is repeated deposits or loss recovery. | Responsible gambling basics | Use support if crypto attempts create urgency, chasing, secrecy or repeated funding. | Support can come before any deposit decision. |
Worked example - Bitcoin deposit pending but not credited
This example shows evidence routing only. It is not a recommendation to send again.
Example: your wallet shows a TXID, but the casino still shows pending. Save the cashier address screen, TXID, block explorer status, confirmation count, amount, network fee, wallet/exchange receipt, casino deposit ID and support ticket. Then separate the issue: no TXID means wallet/exchange pending; TXID with zero confirmations means on-chain pending; confirmed TXID with no credit means casino cashier/support review. Boundary: do not send a second transfer, accept a changed address or pay a release fee to unlock the first deposit.
Bitcoin versus other crypto deposit routes
Use this only after Bitcoin-specific evidence is saved.
| Route | Use when | Still check | Owner page |
|---|---|---|---|
| Ethereum | The issue is ETH asset/network, gas fee or smart-contract/wallet routing evidence. | Asset, network, address, TXID/hash, gas fee, KYC, taxes and withdrawal route. | Ethereum deposits |
| Litecoin | The issue is a different crypto rail with different fee/confirmation behavior. | Asset, network, address, TXID, exchange record, KYC and payout compatibility. | Litecoin deposits |
| Non-crypto routes | The issue is avoiding irreversible transfers after Bitcoin evidence is saved. | Ownership, provider fees, KYC, withdrawal compatibility and scam pressure. | Deposit methods guide |
End every Bitcoin deposit review with one sentence
Write: “This Bitcoin transfer helped me understand ___, but it did not prove ___.” This keeps a TXID, confirmation count, balance credit, crypto list, bonus prompt or support message from becoming assumptions about legality, anonymity, KYC, payout, tax outcome, recovery or control.
How this Bitcoin deposit guide is maintained
June 27, 2026: reviewed Bitcoin casino deposit framing, BTC address and TXID evidence, confirmation and fee wording, irreversible-transfer boundary, wallet/exchange record checks, KYC and wallet-ownership boundaries, IRS digital asset and gambling record context, FTC crypto scam warnings, withdrawal compatibility, visible FAQ, schema and responsible-gambling help routing.
Bitcoin casino deposit FAQ
Is a Bitcoin casino deposit anonymous?
No. Bitcoin is pseudonymous, not guaranteed anonymity. Wallet addresses, exchanges, TXIDs, device/account records, KYC requests and tax records can connect a transfer to an account or person.
Can a Bitcoin casino deposit be reversed?
Do not assume so. Bitcoin transactions cannot be reversed by the sender once broadcast and confirmed. A refund depends on the recipient sending funds back, and wrong-address transfers may be unrecoverable.
Why is my Bitcoin casino deposit pending?
A pending deposit can come from exchange withdrawal delay, low fee, mempool congestion, low confirmations, under-minimum amount, cashier review, KYC review or support queue. Save the TXID and cashier status before retrying.
How many confirmations does a Bitcoin casino deposit need?
There is no universal number for every casino. The Bitcoin network confirms transactions in blocks, but each operator can set its own confirmation threshold, pending status and review rules.
What is a TXID for a Bitcoin casino deposit?
A TXID is the transaction identifier for the on-chain Bitcoin transfer. It helps show whether a transaction was broadcast, where it was sent, the amount, fee and confirmation status. It does not prove casino credit by itself.
Can I withdraw casino winnings to Bitcoin?
Do not assume so. Deposit route and withdrawal route can be different. Check the withdrawal cashier, asset, network, minimum, fee, KYC status, wallet-ownership wording and pending-review rules before funding.
Does Bitcoin remove KYC?
No. A casino may still request identity, address, source-of-funds, wallet ownership or transaction evidence before crediting, reviewing or paying out funds.
What records should I save before contacting support?
Save the cashier address screenshot, deposit ID, BTC address, amount, network, TXID, confirmation status, network fee, wallet/exchange receipt, USD value, bonus status and support ticket.
When should I stop sending Bitcoin again?
Stop if the first transfer is unresolved, if support changes the address outside the verified cashier, if anyone asks for a release fee, if you are trying to recover losses, or if support requests seed phrase, private key, gift cards or off-channel payment.