📋 UPDATED MAR 15, 2026

How to Report a Scam Casino 2026

Don't let scammers get away. Follow our official guide to report rogue casinos to regulators, payment providers, and law enforcement. Includes templates and direct contacts.

Last updated: by Sarah Roberts
Sarah Roberts — Security Analyst with 8 years experience in fraud detection and regulatory reporting

Written by Sarah Roberts

Security Analyst · 8 years in fraud detection. Sarah has helped over 300 players file successful complaints against scam casinos.

🔗 Full bio | Our reporting process

Complete Guide to Reporting Scam Casinos

$1.2M+
RECOVERED VIA REPORTS
68%
COMPLAINTS SUCCESSFUL
300+
CASES FILED
100%
INDEPENDENT

⏱️ Before you report:

1. Screenshot everything. 2. Gather all evidence. 3. Find the casino's license. 4. Then follow the steps below.

⚠️ REPORTING WORKS — DON'T GIVE UP

Over 68% of properly filed complaints result in payment or action. Regulators and dispute services take player reports seriously. Follow the steps exactly.

📋 6-Step Reporting Action Plan

1

Document Everything

Take screenshots of: account balance, transaction history, bonus terms, wagering progress, and ALL communication with the casino.

💡 Include timestamps and URLs. Organize in a folder.
2

File with Gambling Regulator

Find the casino's license in the footer. File a complaint with that regulator. Use the contacts below. Include all evidence and your case number.

3

Contact Payment Provider

Call your bank, credit card company, or e-wallet (Skrill, Neteller). Request a chargeback for fraudulent transactions.

💡 You have 60-120 days for chargebacks depending on provider
4

Use Dispute Resolution Services

File complaints on AskGamblers, ThePogg, or CasinoGuru. These platforms have 70-80% success rates.

💡 AskGamblers complaints are free and public
5

Report to Law Enforcement

US players: file with FBI IC3 at ic3.gov. Also report to FTC at reportfraud.ftc.gov. International players: contact local cybercrime units.

💡 IC3 reports help track organized scams
6

Warn Other Players

Post your experience on Trustpilot, Casino forums, and report to us so we can add the casino to our blacklist.

🏛️ Key Regulators & Reporting Contacts

🇨🇼

Curacao eGaming

Most common offshore license. File complaints via online form. Response time: 2-4 weeks.

curacao-egaming.com
🇲🇹

Malta Gaming Authority (MGA)

EU gold standard. Use player support portal. Response: 2-6 weeks.

mga.org.mt
🇬🇧

UK Gambling Commission (UKGC)

Strictest regulator. Online complaints form. Response: 2-8 weeks.

gamblingcommission.gov.uk
👮

FBI IC3

US law enforcement. File online for significant financial losses.

ic3.gov
⚖️

FTC

Report fraud to Federal Trade Commission.

reportfraud.ftc.gov
🎯

AskGamblers

Dispute resolution with 75% success rate. Free and public.

askgamblers.com

ThePogg

Professional dispute resolution for complex cases.

thepogg.com
🎲

CasinoGuru

Blacklist inclusion and complaint resolution.

casinoguru.com

📝 Complaint Email Templates

To Gambling Regulator

To: [Regulator Complaint Department] Subject: Formal Complaint Against [Casino Name] - License #[License Number] Dear Sir/Madam, I am writing to file a formal complaint against [Casino Name], operating under license #[License Number]. Player Information: - Full Name: [Your Name] - Username: [Casino Username] - Email: [Your Email] - Date of Registration: [Date] Issue Details: On [Date], I requested a withdrawal of $[Amount]. The casino has [refused/delayed] payment citing [their reason, if any]. I have followed all terms and conditions and completed verification. I have attached: 1. Screenshots of account balance and transaction history 2. Screenshots of bonus terms (if applicable) 3. Complete email correspondence with the casino 4. Proof of identity/deposits I request your assistance in resolving this matter and ensuring [Casino Name] complies with their license obligations. Thank you for your attention to this matter. Sincerely, [Your Full Name] [Your Contact Information]

To Payment Provider (Chargeback Request)

To: [Bank/Credit Card Company] Disputes Department Subject: Chargeback Request - Unauthorized/Fraudulent Transaction Dear Sir/Madam, I am requesting a chargeback for the following transaction(s) due to fraudulent activity by the merchant. Transaction Details: - Date: [Date] - Amount: $[Amount] - Merchant Name: [Casino Name as it appears on statement] - Transaction ID: [If available] Reason for Dispute: The merchant [casino name] has refused to honor my withdrawal request and is not providing services as promised. I have attempted to resolve this directly with the merchant but they have stopped responding. Evidence attached: 1. Screenshots of casino account showing balance 2. Screenshots of withdrawal requests 3. Email correspondence with the casino 4. Proof that I followed all terms Under the Fair Credit Billing Act, I request that these charges be reversed and credited to my account. Sincerely, [Your Full Name] [Account Number] [Contact Information]

✅ Evidence Checklist (What to Gather)

Account screenshots (balance, history)
Bonus terms and conditions
Full email correspondence
Deposit receipts/transaction IDs
ID documents submitted for verification
License information from footer

⏱️ Expected Response Times

Reporting Channel Response Time Success Rate Best For
AskGamblers 3-7 days 75% Quick resolution, public pressure
ThePogg 7-14 days 80% Complex cases, legal expertise
Curacao eGaming 2-4 weeks 50% Licensed offshore casinos
MGA 2-6 weeks 65% EU-licensed casinos
UKGC 2-8 weeks 70% UK-licensed casinos
Chargeback 30-90 days 60% Credit card deposits

🚫 What If the Casino Has No License?

If a casino operates without a license, you still have options:

  • Chargeback — Contact your bank/credit card immediately. You have strong grounds for fraud.
  • FBI IC3 — File a report at ic3.gov. They track unlicensed operators.
  • FTC — Report to reportfraud.ftc.gov.
  • Warn others — Post on forums, Trustpilot, and report to us for blacklist inclusion.

✅ Casinos That Pay (No Scams)

View all →

📚 Related Safety Guides

🧠 MEET THE REPORTING TEAM

Full team →
Sarah Roberts — Security Analyst with 8 years experience in fraud detection

Sarah Roberts

Security Analyst · 8 yrs fraud

Michael Johnson — Lead Reviewer with 12 years casino operations

Michael Johnson

Lead Reviewer · 12 yrs casino ops

📋

300+ cases

successfully filed

💰

$1.2M+

recovered for players

⏱️

68% success rate

with proper reporting

🏆

No paid placements

100% independent

❓ REPORTING FAQ

Full FAQ →

Where can I report a scam casino?

Report to: 1) Their licensing regulator, 2) Dispute services (AskGamblers, ThePogg), 3) Your payment provider, 4) FBI IC3, 5) FTC. Full list →

How do I find which regulator to report to?

Scroll to the casino footer. Look for a license number and logo. That's the regulator. If no license, they're operating illegally. License guide →

What evidence do I need?

Screenshots of account balance, transaction history, bonus terms, all email correspondence, deposit receipts, and ID documents submitted. See full checklist →

Can I get my money back through chargeback?

Yes, if you deposited via credit card or certain e-wallets. Request a chargeback from your bank within 60-120 days of the transaction.

How long do complaints take?

AskGamblers: 3-7 days. Regulators: 2-8 weeks. Chargebacks: 30-90 days. Success rates are higher when you follow up.

What if the casino has no license?

Report to payment provider (chargeback), FBI IC3, FTC, and warn others on forums. Also report to us for blacklist inclusion.

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