West Virginia Gambling Help, Controls and Self-Exclusion

Pick the row that matches this moment. You do not have to choose self-exclusion before asking for help.

1. 

   1 · Local West Virginia help

   I need West Virginia gambling help now

   Call the Problem Gambling Help Network of West Virginia for free, confidential, 24-hour support. It can provide immediate counseling, help for a loved one and connections to local or telehealth care.

   Call 1-800-GAMBLEROpen West Virginia help and chat (opens in a new tab)

   Calling from a number outside area codes 304 or 681? The local network also publishes 304-344-2883.

2. 

   2 · National alternative

   I want a national call, text or chat option

   The current National Problem Gambling Helpline is available by call, text and chat. It is a national alternative; it does not replace West Virginia's local 1-800-GAMBLER route.

   Call 1-800-MY-RESETText 1-800-MY-RESETOpen NCPG chat (opens in a new tab)

   This is not an emergency service.

3. 

   3 · Crisis or immediate danger

   I am in a mental-health or suicide crisis—or someone is in immediate danger

   Call or text 988 for crisis support. Call 911 when there is immediate or life-threatening danger. These services are separate from gambling complaints, refunds and self-exclusion.

   Call 988Text 988Call 911Open 988 chat (opens in a new tab)

   Privacy and safety exceptions can apply during crisis response.

4. 

   4 · Stop access

   I need to stop access or set account controls

   Use the product map below before relying on one form. West Virginia's statewide casino form, iPLAY exclusion, online account controls and LVL barriers are not the same route.

   Open the West Virginia product map

   A limit, timeout or blocker is an added barrier—not a cure or universal exclusion.

5. 

   5 · Help for someone else

   I am worried about someone else

   You may call West Virginia help for your own support and shared-finance safety planning. Voluntary self-exclusion belongs to the participant; do not impersonate or enroll another adult.

   See the loved-one planCall 1-800-GAMBLER

   Use 988 or 911 when the situation crosses the crisis or immediate-danger boundary.

Start with human help whenever safety or control feels uncertain. Then use the row for the exact West Virginia product; one account setting or form does not automatically cover every channel.

These are material terms of the current West Virginia Lottery request. Read the official form yourself before signing; The Playbook does not receive or submit your information.

Removal is a request, not an expiry. Do not enter or use covered access while a request is pending.

These signals do not diagnose a disorder. Each one is enough reason to stop the current session, add a barrier and contact support.

1. 1 · You are chasing a loss

   You are increasing stakes, redepositing or planning another bet mainly to win back money.

   Do now: Stop the session, make no recovery wager and call 1-800-GAMBLER before reopening the account.

2. 2 · Gambling is using credit or essential money

   A wager would use borrowed funds or money needed for housing, food, utilities, transport, medicine or another committed bill.

   Do now: Make no deposit. Move to a lawful shared-finance safety plan and ask the local helpline for financial-management resources.

3. 3 · A time or money limit is being broken

   You are extending the session, changing a plan under pressure or repeatedly overriding a limit you set.

   Do now: Use the strongest available decrease, timeout or suspension now, then use the product map for a broader barrier.

4. 4 · You are hiding the play or its cost

   You are deleting records, minimizing losses, concealing accounts or avoiding a person who shares the financial impact.

   Do now: Stop, preserve the records and tell one trusted person what support you want. Do not share passwords or one-time codes.

5. 5 · Gambling has become a way to escape distress

   You are gambling mainly to numb fear, anger, loneliness, grief or another difficult feeling.

   Do now: Contact gambling help now. If the distress is a mental-health or suicide crisis, call or text 988; use 911 for immediate danger.

6. 6 · You are trying to get around a barrier

   You are opening another account, device or location after a timeout, blocker, closure or exclusion decision.

   Do now: Add human support to the barrier: call 1-800-GAMBLER, use the correct formal route and ask about a Gamban activation code for an additional device block.

You can get help for yourself and protect shared safety without taking over another adult's identity or voluntary decision.

1. Check the safety boundary first

   If there is a mental-health or suicide crisis, call or text 988. If anyone is in immediate or life-threatening danger, call 911.

2. Call for your own support

   1-800-GAMBLER helps loved ones as well as the person gambling. Ask for help planning the conversation, protecting shared finances and finding local or telehealth support.

3. Do not impersonate or force-enroll

   Do not enter another adult's account, submit their identity, sign a voluntary exclusion form for them or claim they consented. The current state program is voluntary and participant-submitted.

4. Protect shared money lawfully

   Separate essential bills, review jointly held accounts and use alerts or access changes you are authorized to make. Do not move or freeze money owned solely by someone else without authority or individualized advice.

5. Offer one concrete next action

   Ask whether they will call support with you, open the product map or read the official form consequences. A refusal does not prevent you from calling the local network for your own support.

The local network describes a support path, not a guaranteed treatment schedule. You can call before deciding whether to use an exclusion form.

1. A 24-hour help coordinator answers

   The local network publishes free, confidential help at 1-800-GAMBLER and immediate counseling for the caller's current concern.

2. The call can include a loved-one need

   You may call about your own gambling or the effect of someone else's gambling. The service can help identify the next support need without enrolling another person.

3. A consultation may be local or telehealth

   The network describes an initial consultation and access to trained counselors in person or by telehealth. No appointment time or clinical outcome is promised.

4. The plan can add practical barriers

   Published resources include support groups, self-exclusion instructions, blocking tools and financial-management help. Each barrier keeps the scope limits shown above.

5. Support can continue after the first contact

   The network describes follow-up and possible treatment funding for people without insurance when needed. This is not unlimited free care or guaranteed eligibility.

Checked August 3, 2026. State, support-service and national sources have different roles; each row states what the source confirms and what remains outside its scope.

The routes on this page solve different jobs. Keep these seven boundaries visible before leaving the guide.

• STOP

  Gambling help is not emergency dispatch

  Use 1-800-GAMBLER or MY-RESET for gambling support. Call or text 988 for a mental-health or suicide crisis. Call 911 for immediate or life-threatening danger.

• STOP

  Confidential support is not the same as anonymous exclusion

  The local and national help owners describe confidential service, with their own privacy and safety limits. West Virginia exclusion-list membership is a public record, and required identity data is shared as needed to administer the program.

• STOP

  One exclusion does not cover every product

  The statewide casino/racetrack form, iPLAY exclusion, online account controls, LVL barriers and unproved channels have different scope. Use the exact product row.

• STOP

  One year is not an automatic end date

  Statewide exclusion remains in effect unless removal is approved. The one-year point is only the earliest time to request Commission review.

• STOP

  A limit or blocker is not treatment or a guarantee

  Deposit, spend, time, timeout, closure and device-blocking tools add friction. They do not diagnose, cure or promise that every wager or account is blocked.

• STOP

  Support is not a complaint or refund route

  Helplines do not decide wagers, return losses, adjudicate an operator dispute or promise enforcement. Preserve records and use the complaint or product owner for that separate job.

• STOP

  Helping does not authorize account access

  Do not request or share passwords, one-time codes, full card or bank credentials, SSN data, government-ID images or signatures. Never submit an exclusion form for another adult without lawful authority and their required participation.

Use these live owners for the product, rule or record question after the immediate support and stop-access decision is handled.

• 

  Status and authority

  Law, licensing and change control

  Use the owner for the statewide status, controlling rule, provider record or dated legal change.

  Gambling overviewGambling lawsAuthorized providersLaw tracker

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  Physical and ticket products

  Properties, terminals, Lottery and racing

  Choose the guide for the exact venue, LVL premises, Lottery product or racing wager.

  CasinosLimited Video LotteryLotteryRacing

• 

  Online products

  Online casino, sweepstakes and sports

  Use the matching guide for a digital product, account route or approved sportsbook record.

  Online casinosSweepstakes casinosSports bettingAuthorized sportsbooks

• 

  Problems and personal records

  Complaints, eligibility, money and suspicious claims

  Choose the owner for dispute escalation, age, taxes, scam checks or official market data.

  ComplaintsAgeTaxesScamsRevenue statistics